Because protecting your privacy is very
important to epicPlanet, we operate our
website under the following guidelines to
safeguard your personally identifiable
epicPlanet’s policies and
procedures for handling customer information
have been created with the understanding that
Internet technologies are still evolving and
that Internet business methods are continuing to
evolve to meet the needs and opportunities of
the changing technologies. As a result, epicPlanet’s policies and procedures are subject to
What Personal Information
does epicPlanet collect?
In the course of serving its customers,
epicPlanet acquires, stores and transmits
customer communications and information that
customers may regard as private or sensitive.
Some of this information - such as the
customer's name, address, telephone number, and
credit card data - is provided to epicPlanet by its customers in order to establish
service. Other information - such as the
customer's account status, choice of services,
and customer logs - is created and maintained by
epicPlanet in the normal course of
providing service. epicPlanet also uses
cookies, which are small pieces of information
that a web site can store in a designated file
on a user's computer for various reasons. In
addition, epicPlanet may store customers'
electronic mail and other communications as a
necessary incident to the transmission and
delivery of those communications.
epicPlanet will protect the
confidentiality of its customers' information,
account information and personal communications
to the fullest extent possible and consistent
with the law and the legitimate interests of epicPlanet, its partners, its employees and
other customers of epicPlanet’s services.
To protect the loss, misuse, and alteration of
information that is collected from customers, epicPlanet
has appropriate physical,
electronic, and managerial procedures in place.
is customer information used?
epicPlanet may share customer
information with selected partners, for example,
to provide customers with information about
products which might be of interest to the
customer or to enable the customer to take
advantage of special partner programs. epicPlanet
may also use customer information to
provide its customers with system information or
information about new or upgraded
Modification of customer
Customers may modify their personal
information by sending an email to make the request.
Domain name customers, who have
registered a domain name with epicPlanet and wish to change the Technical Contact from
epicPlanet to another company or change any
other registration information, should be able
to do so by logging into their OpenSRS account
at http://manage.opensrs.org. epicPlanet provides all customers
with full access to their domain account by
sending them their own username and password. It
is important to note that customer domain name
registration information is made publicly
available in the registry of domain names.
In the event you lose your OpenSRS password, you
can log a Help Desk ticket and we will re-send
the password to the email address on the domain
Will epicPlanet ever
send me direct mailings?
From time to time, epicPlanet may
send its customers information about various
products and services that may be of interest.
We will not send you information of this type
without specifically allowing you to "opt out"
of such mailings. You can opt out by sending an
e-mail to .
In addition, if you are a epicPlanet reseller,
epicPlanet and/or its
partners and advertisers may from time to time
send you newsletters, promotional material, and
other mailings. You can opt out by sending an
e-mail to .
How do I protect my
Personal Information in public
epicPlanet may offer interactive
forums, such as message boards and chat. epicPlanet
users should be aware that when
they voluntarily disclose Personal Information
to other users or to third parties on the epicPlanet
system, through e-mail, or
outside of the epicPlanet system, that
information can be collected and used by others
and may result in unsolicited messages from
other members or third parties. While epicPlanet
strives to protect your Personal
Information, epicPlanet cannot guarantee
the security of any information that you
transmit to epicPlanet, and you are solely
responsible for maintaining the secrecy of any
passwords or other account
about privacy on sites that epicPlanet links to?
epicPlanet may provide links to its
partners and other Internet sites. These sites
have separate data and privacy practices
independent of epicPlanet, and epicPlanet disclaims any responsibility or liability
for their policies or actions.
Disclosure of customer
information and communications
epicPlanet will not otherwise
disclose its customers' personal and account
information unless epicPlanet has reason to
believe that disclosing such information is
necessary to identify, make contact with, or
bring legal action against someone who may be
causing harm or interfering with the rights or
property of epicPlanet, epicPlanet’s
customers, or others, or where epicPlanet has a good faith belief that the law requires
epicPlanet also will not, except
for reasons stated below, disclose to third
parties the contents of any electronic mail or
other electronic communications that epicPlanet stores or transmits for its customers.
The circumstances under which epicPlanet will disclose such electronic customer
communications are when:
it is necessary in order
to provide service to the customer;
it is necessary to protect
the legitimate interests of epicPlanet and
it is required to
cooperate with interception orders, warrants, or
other legal process that epicPlanet determines in its sole discretion to be valid
and enforceable; and
it is necessary to provide
to a law enforcement agency when the contents
are inadvertently obtained by epicPlanet and appear to pertain to the commission of a
epicPlanet disclaims any intention
to censor, edit or engage in ongoing review or
surveillance of communications stored on or
transmitted through its facilities by customers
or others. epicPlanet will, however,
review, delete or block access to communications
that may harm epicPlanet, its customers or
third parties. The grounds on which epicPlanet may take such action include, but are not
limited to, actual or potential violations of epicPlanet’s Acceptable Use Policy.